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Were you buying from Amazon or from third party sellers through Amazon (which works like ebay)? I've had a few problems with Amazon, the one that stands out most is the time that they "lost" my check funds after they ran out of stock on something I ordered. It said $0 when it should have been almost $70. I had to e-mail and then call 2 or 3 times to get it straightened out and get my money back. I finally got a nice lady on the phone who knew what she was doing, but it took about an hour to get all the info. I didn't want this to happen again, so I put the money that was for the Definitive Monkees toward the Season One set. I had to send a check in with the remaining balance. So as you can see I have not received the DVDs yet, and I hope they don't run out before I get the one I ordered.

What I like most about Amazon is their lenient return policy. If an item is defective, missing parts, or anything of their fault, they send you a new one and you can return the defective one at no cost to you. That is unless it is a third party seller. With ebay, if a seller is at fault, they usually expect you to pay shipping costs back which I've never found to be fair. Last year, I bought a Cabbage Patch Kid from someone who clearly stated in the listing that the doll was clean and free of stains and marks. When I got it, it had several marks on it. The seller admitted she made a mistake, but she wanted me to pay to ship it back and didn't even want to refund my full original shipping cost. I figured it wasn't worth it and kept it to try to sell sometime. Sometimes people buy those dolls to fix up. That isn't what I wanted to do. At that time I didn't know I could file a claim with PayPal against that seller to get all of my money back, because I was new to it. I'd sure do that now.

Enough of my complaining. Anyway, I wonder if Amazon is helpful if you have trouble with a seller on their site? I've never had to return anything that way.